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★Advertising and Marketing Agency Qitongbao Application values

[Typical customer]Zibolan.com

1. Active Marketing Management

Based on value analysis of different products, ensure potential customers and assign the lists to salesmen who will anticipate certain knowledge training. Through monitoring and managing salesmen’s working status and contents, improve process management and results management of active marketing.

2. Sales Process Management

Through complete and real-time monitoring of salesmen’s working status and records, learn their working contents and progress at any time/place to manage and control the whole selling processes.

3. Customer Leads Management

Centralize the management of all (potential) customers’ leads. Through integration of caller number, calling time and call records, achieve high-effective and unified customer leads management. Enterprises then will not miss any leads.

4. Performance Assessment

Because in Advertising and Marketing Agency industry customers are wide-ranging scattered and complicated, to serve and manage current customers well is crucial for its sustainable development. So does performance assessment of salesmen and service personnel. Improving their working efficiency and skills is also critical for its growth. Access the concerned staff based on daily/weekly/monthly working records and efficiency records, working quality measurement, memo and other reports or information, overflying from past qualitative assessing management to current quantitative assessing management.

5. Customer Support Services

Because in Advertising and Marketing Agency industry customers are wide-ranging scattered and complicated, and most of them are boss, decision-maker or marketing professionals, they need overall customer support services, more professional, careful, and advisory. Through setting different service contents and customer requirements, according to service personnel’s working time and efficiency, assign customers demands equally to achieve greatly increased customer satisfaction.

6. Advertising Evaluation

Because in Advertising and Marketing Agency industry customers are wide-ranging scattered and complicated, advertising becomes the indispensable mean to attract more new/old customers. And advertising evaluation has completely assessed input-output results of published advertisements. Thus, analysis based on advertisement ID can be the standard of advertising evaluation to help enterprises advertise accurately and increase business benefits.

7. Media Measurement

Because in Advertising and Marketing Agency industry customers are wide-ranging scattered and complicated, advertisement should be released in various media. And media measurement can help enterprises maximize market coverage with limit marketing expenses. Thus, analysis based on media ID can be the standard of media measurement to help enterprises increase business benefits.

8. Brand Building

Through unified service hotline and complete high-effective service response, build large company brand image in Advertising and Marketing Agency industry.

9. Guided Self-services

Design related service contents and guidance flow according to customers’ possible demands: product classification, professional lectures appointment, advertisement plan training appointment, door-to-door service appointment, etc. Customers only need to access by internet or telephone and enjoy self-services, which greatly improves service efficiency and satisfaction.

10. Service Quality Monitoring

Owing to the special characteristics (wide-ranging scattered, complex customers) of Advertising and Marketing Agency industry, there are always service divergences of online payment, door-to-door service, inconsistent contents, discount, etc. Through monitoring service personnel’s working status, recording service contents and communication contents, handle divergences and disagreements reasonably to increase business benefits and enhance service quality.