About Us Free Trial Log In

Hot News:

The 3rd SaaS Conference: Infobird Gained the Annual Award in Contact Center

Beijing Infobird Awarded as a Red Herring Top 100 Global Company

Infobird Pioneers SaaS, the Future of China's Software Industry

Infobird BPO Call Center Officially Entered Yang Zhou �� the ��China Voice Valley�� Base

Infobird Became the Council Member of CNCCA

Infobird Selected by Microsoft SaaS Project

Mr. Wu Yimin Awarded as 2007 Top 10 Leading Figures of China Software Industry

★Organic Food Qitongbao Application values

[Typical customer]Organic and beyond

1. Active Marketing Management

Based on value analysis of different organic products, ensure potential customers and assign the lists to salesmen who will anticipate certain knowledge training. Through monitoring and managing salesmen’s working status and contents, improve process management and results management of active marketing.

2. Advertising Evaluation

The purpose of advertising evaluation is to assess the effect of different advertisements. In a same medium, different advertisements have different telephone number. According to the dialed frequency of each number, analyze the effect each advertisement.

3. Brand Building

Through unified service hotline and complete high-effective service response, build large company brand image in organic food industry.

4. Customer Support Services

Because in automobile services industry customers are professional and well-educated, and most of them are the elderly, white-collar and high level intellectual, they need professional and complete customer support services. Through setting different service contents and customer requirements, according to service personnel’s working time and efficiency, assign customers demands equally to achieve greatly increased customer satisfaction.

5. Service Quality Monitoring

Owing to the special characteristics (customers are professional and well-educated) of organic service industry, there are always service divergences of home-delivery service, online payment, food quality, inconsistent goods, discount, pick up goods, etc. Through monitoring service personnel’s working status, recording service contents and communication contents, handle divergences and disagreements reasonably to enhance service quality and increase business benefits.

6. Sales Process Management

Through complete and real-time monitoring of salesmen’s working status and records, learn their working contents and progress at any time/place to manage and control the whole selling processes.

7. Customer Leads Management

Centralize the management of all (potential) customers’ leads. Through integration of caller number, calling time and call records, achieve high-effective and unified customer leads management. Enterprises then will not miss any leads.

8. Media Measurement

The purpose of media measurement is to assess the effect of various media. The same advertisement released in different media with different telephone number. According to the dialed frequency of each number, analyze the effect each medium.