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★Health Care Qitongbao Application values

[Typical customer]Golden Health

1. Guided Self-services

Design related service contents and guidance flow according to customers’ possible demands: medial examination appointment, registration, appointment with experts, consultant, inquiry charges, door-to-door service appointment, etc. Customers only need to access by internet or telephone and enjoy self-services, which greatly improves service efficiency and satisfaction.

2. Service Quality Monitoring

Owing to the special characteristics (timeliness, long-term, numerous customers) of health care industry, there are always service divergences of appointment time, expert name, door-to-door service time, service validity, discount, change and delay, etc. Through monitoring service personnel’s working status, recording service contents and communication contents, handle divergences and disagreements reasonably to increase business benefits and enhance service quality.

3. Brand Building立

Through unified service hotline and complete high-effective service response, build large company brand image in health care industry.

4. Advertising Evaluation

Because in health care industry customers are centralized in several certain industries, advertising becomes the indispensable mean to attract these certain customers. And advertising evaluation has completely assessed input-output results of published advertisements. Thus, analysis based on advertisement ID can be the standard of advertising evaluation to help enterprises advertise accurately and increase business benefits.

5. Media Measurement

Because in health care industry customers are centralized in several certain industries, advertisement should be released in certain media. And media measurement can help enterprises maximize market coverage with limit marketing expenses. Thus, analysis based on media ID can be the standard of media measurement to help enterprises increase business benefits.

6. Performance Assessment

Because there are less potential customers in health care industry, to serve and manage current customers well is much more crucial for its sustainable development. So does performance assessment of salesmen and service personnel. Improving their working efficiency and skills is also critical for its growth. Access the concerned staff based on daily/weekly/monthly working records and efficiency records, working quality measurement, memo and other reports or information, overflying from past qualitative assessing management to current quantitative assessing management.