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★Ticket Business Qitongbao Application values

[Typical customer] saipiao.com / taopiao.com

1. Service Quality Monitoring

Owing to the special characteristics (timeliness, repeat purchase, complex customers) of ticket business industry, there are always service divergences of ticket time, flight number, validity, discount, ticket refunding and change, delay time, etc. Through monitoring service personnel’s working status, recording service contents and communication contents, handle divergences and disagreements reasonably to increase business benefits and enhance service quality.

2. Customer Leads Management

Centralize the management of all potential customers’ leads. Through integration of caller number, calling time, online IP and call records, achieve high-effective and unified customer leads management. Enterprises then will not miss any leads.

3. Brand Building

Through unified ticket hotline and complete high-effective service response, build large company brand image in ticket business industry.

4. Advertising Evaluation

Because in ticket industry customers are scattered and numerous, advertising becomes the indispensable mean to attract more customers. And advertising evaluation has completely assessed input-output results of published advertisements. Thus, analysis based on advertisement ID can be the standard of advertising evaluation to help enterprises advertise accurately and increase business benefits.

5. Media Measurement

Because in ticket industry customers are scattered and numerous, advertisement should be released in various media. And media measurement can help enterprises maximize market coverage with limit marketing expenses. Thus, analysis based on media ID can be the standard of media measurement to help enterprises increase business benefits.

6. Performance Assessment

Because of the flowability of customers in ticket business industry, to serve and manage current customers well is crucial for its sustainable development. So does performance assessment of salesmen and service personnel. Improving their working efficiency and skills is also critical for its growth. Access the concerned staff based on daily/weekly/monthly working records and efficiency records, working quality measurement, memo and other reports or information, overflying from past qualitative assessing management to current quantitative assessing management.