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★Education Training Qitongbao Application values

[Typical customer] AMBOW EDUCATION Shanghai Yinghao School / Super Education

1. Guided Self-services

Design related service contents and guidance flow according to customers’ possible demands: enrollment, course arrangement, teacher “in class”, result inquiry and mailed result letter inquiry, etc. Students only need to access by internet or telephone and enjoy self-services, which greatly improves service efficiency and satisfaction. (As the following graphic presentation)

2. Customer Leads Management

Centralize the management of all potential students’ leads. Through integration of caller number, calling time, online IP and call records, achieve high-effective and unified customer leads management. Enterprises then will not miss any leads.

3. Sales Process Management

Through complete and real-time monitoring of salesmen’s working status and records, learn their working contents and progress at any time/place to manage and control the whole selling processes.

4. Active Marketing Management

Based on value analysis of different courses, ensure potential students and assign the lists to salesmen who will anticipate certain knowledge training. Through monitoring and managing active marketing personnel’s working status and contents, improve process management and results management of active marketing.

5. Service Quality Monitoring

Owing to the special characteristics of education training industry, there are always service divergences of result, certificate, charge, class number, etc. Through monitoring service personnel’s working status, recording service contents and communication contents, handle divergences and disagreements reasonably to enhance service quality.

6. Brand Building

The above Guided Self-services, Customer Leads Management, Sales Process Management, Active Marketing Management and Service Quality Monitoring all help to overall improve the brand building of education training industry.