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The 3rd SaaS Conference: Infobird Gained the Annual Award in Contact Center

On June 25th, “SaaS in China 2009—the 3rd Chinese Software Operation Service Conference ” opened in Nanjing, hosted by Nanjing Government and held by CCW Research. Beijing Infobird Software Co., Ltd. was the only one in Contact Center industry invited to the conference, and was awarded the Annual Contribution Award in SaaS Contact Center. Vice President Pan Tao presented this conference and gave a speech.

Taking the theme of “the application way under transmission and upgrade”, the SaaS conference represented two major topics: “how is SaaS applied practically” and “how do enterprises pass financial crisis through SaaS application”. It has attracted a hundred SaaS providers and over 400 industry users. The annual contribution awards are set to encourage enterprises with great contributions to SaaS field.

Vice President Pan Tao referred that, customer management is held around customer life cycle. Different management means are carried in different periods. During the long term interactive relationship, enterprise becomes the lifelong partner of customers. Then customers will bring more customers and resources to enterprise. Based on successful service experience to Alibaba, Elong, Metlife, etc., Infobird has designed a new SaaS service “Qitongbao” for SMEs. It has improved and integrated their successful customer management philosophy. That is to say, learn the best customer management cases to explore customers, improve service management so that enterprises will have high customer loyalty and high retention rate. In 2009, Infobird was awarded as “Red Herring Global 100 Companies”. It is the only winner in Chinese Contact Center industry. The judging panel thought highly of online SaaS Contact Center services.

As a professional domestic provider of Contact Center system and services, Infobird businesses include Contact Center Construction, SaaS Contact Center Operation Services and Contact Center BPO. Its more than 400 enterprise customers cover many industries: education training, ticket business, health care, food, automobile services, alliance and investment, etc. Among these customers, there are many famous enterprises like Taimei, Taopiao, Holiland, etc. Infobird believes that, as the development of Internet application and “CLOUD COMPUTING”, SaaS Contact Center will be more widely used.