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★Gift Services Qitongbao Application values

[Typical customer] letao.com / songhua.com

1. Guided Self-services

According to different service requirements of different customers, design different service contents and guidance flow. At the same time, it adopts data interaction service to achieve customer self-service function (such as: recharge, payment, deadline inquiry, balance inquiry, order inquiry, delivery inquiry, charge inquiry, fine inquiry, etc.) so that it will greatly improves service efficiency and satisfaction.

2. Brand Building

Through unified service hotline and complete high-effective service response, build large company brand image in gift services industry.

3. Media Measurement

The purpose of media measurement is to assess the effect of various media. The same advertisement released in different media with different telephone number. According to the dialed frequency of each number, analyze the effect each medium.

4. Advertising Evaluation

The purpose of advertising evaluation is to assess the effect of different advertisements. In a same medium, different advertisements have different telephone number. According to the dialed frequency of each number, analyze the effect each advertisement.

5. Service Quality Monitoring

Monitor and record working status and contents of service and sales personnel to realize complete management of service quality. And recordings can also be the treatment standards of service divergences.

6. Sales Process Management

Through complete and real-time monitoring of salesmen’s working status and records, learn their working contents and progress at any time/place to manage and control the whole selling processes.

7. Customer Support Services

Through setting different service contents and customer requirements, according to service personnel’s working time and efficiency, assign customers demands equally to achieve greatly increased customer satisfaction.

8. Customer Leads Management

Centralize the management of all potential students’ leads by unified customer service hotline. Through integration of caller number, calling time, online IP and call records, achieve high-effective and unified customer leads management. Enterprises then will not miss any leads.

9. Performance Assessment

Access the concerned staff based on daily/weekly/monthly working records and efficiency records, working quality measurement, memo and other reports or information, overflying from past qualitative assessing management to current quantitative assessing management.