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The 3rd SaaS Conference: Infobird Gained the Annual Award in Contact Center

Beijing Infobird Awarded as a Red Herring Top 100 Global Company

Infobird Pioneers SaaS, the Future of China's Software Industry

Infobird BPO Call Center Officially Entered Yang Zhou — the “China Voice Valley” Base

Infobird Became the Council Member of CNCCA

Infobird Selected by Microsoft SaaS Project

Mr. Wu Yimin Awarded as 2007 Top 10 Leading Figures of China Software Industry

Infobird Industry Application

Education Training:

This industry undertakes the important task of educating, cultivating and improving students’ knowledge, quality and skills. As the entrance of many foreign education training organizations, domestic education training industry has entered a brand new market competition structure, which brings in multiple choices for large amount of customers. Education training industry has met the challenges of how to retain customers and how to improve customer royalty. Thus, conception of customer management is widely approved in this industry.

[Typical customer] AMBOW EDUCATION Shanghai、Yinghao School、Super Education

[Application value]Guided Self-services、Customer Leads Management、Sales Process Management、 Active Marketing Management、Service Quality Monitoring、Brand Building

Ticket Business:

As the implementation of national policy to stimulate consumption and contribute to people, requirements of domestic air tickets, train tickets, various arts tickets and travel coupons, park annual tickets and etc. is in a trend of rapid growth, and ticket business organizations are also in explosive growth. Customers have multiple choices. Organizations encounter the competition of contending for customers. Therefore, under this competition environment, these organizations have to manage present-customers well and endeavor to develop new customers.

[Typical customer]saipiao.com、Etaopiao.com

[Application value]Service Quality Monitoring、Customer Leads Management、Brand Building Advertising Evaluation、Media Measurement、Performance Assessment

Health Care:

This industry is closely related to human health. With the entrance of foreign unique medical examination organizations, the original monopolistic domestic health industry is much affected. With the more and more complicated work environment and increased pressure, the city white-collars are faced with growing pressure on the health, which brings in large market opportunities for high-end peculiar health care organizations. Thus, how to seize market opportunity, win much more target customers and sustainedly manage customers becomes the focus of modern health care organizations.

[Typical customer]Golden Health

[Application value]Guided Self-services、Service Quality Monitoring、 Brand Building、 Advertising Evaluation、Media Measurement、Performance Assessment

Food:

With the growing urban population and geographic size, there is growing demand for brand food. However, traditional marketing all adopts supermarket and stores, which limits purchase time, purchase frequency and purchase cost. Therefore, a new marketing mode is born—non-store marketing mode: order through hotline, website and DM.

[Typical customer]Holiland 、 JiuQ.com

[Application value]Media Measurement Advertising Evaluation Customer Leads Management Service Quality Monitoring Brand Building Performance Assessment

Automobile Services:

Along with the implementation of national policy of automobile producing and marketing, and the improvement of urban people’s standard of living, families with car are significantly increasing and take a great proportion, which brings out various automobile-related service products. As a kind vehicle, the runnability of automobile determines its service requirements: cross-region and cross-time. Therefore, manage customers with non-geographic and real time services is the talisman in this industry.

[Typical customer]GoodCar

[Application value]Advertising Evaluation Brand Building Customer Support Services Service Quality Monitoring Customer Leads Management Performance Assessment Media Measurement

Organic Food:

Recently, with the changes of overall natural environment and the application of new technologies, the human original food materials are wrapped by fertilizer and ocytocic, etc., which has brought a lot of negative effects to human health. People prefer purely natural, pollution-free and non-fertilized food materials. Thus, it is an important task for organic food industry to provide relative marketing services and customer services.

[Typical customer]Organic and beyond

[Application value]Advertising Evaluation Brand Building Customer Support Services Service Quality Monitoring Sales Process Management Customer Leads Management Media Measurement

Advertising and Marketing Agency:

Explosive growth of media and advertisers’ little understanding of media, create a great market opportunity for advertising and marketing agency. Meanwhile, there are higher requirements to these agencies provided consultant services. How to analyze customers, guide customer demands, ensure their requirements and finally make real benefits for advertisers is the general rule for the industry’s sustainable development. Thus, advertising and marketing service agency must achieve complete and multi-level customer management goal to ensure sustainable development and profitability.

[Typical customer]Zibolan.com

[Application value]Sales Process Management Customer Leads Management Performance Assessment Customer Support Services Advertising Evaluation Media Measurement Brand Building Guided Self-services Service Quality Monitoring

Alliance and Investment:

As a new business mode, alliance and investment is being recognized by all walks of life. Its key point is the sustainable operation of joined enterprises. Therefore, the most important task in early attract investment process is to notify the real candidates and communicate with them in time. The business operation of allied enterprises is the key to successful investment.

[Typical customer]Alaxiaoyou

[Application value]Customer Leads Management Sales Process Management Service Quality Monitoring Customer Support Services Guided Self-services Performance Assessment Brand Building Media Measurement Advertising Evaluation

Gift Services:

With the more frequent business activities and social activities, the demands of business gifts and special gifts are increasing rapidly. Gift service industry is in an unprecedented explosive growth. The consultant sales service becomes the best standard to differentiate from traditional gift agency. And to manage customers well is the fundament to be consultant sales.

[Typical customer] letao.com songhua.com

[Application value]Guided Self-services Brand Building Media Measurement Advertising Evaluation Service Quality Monitoring Sales Process Management Customer Support Services Customer Leads Management Performance Assessment