[Typical customer]Alaxiaoyou
Centralize the management of all (potential) customers’ leads. Through integration of caller number, calling time and call records, achieve high-effective and unified customer leads management. Enterprises then will not miss any leads.
Through complete and real-time monitoring of salesmen’s working status and records, learn their working contents and progress at any time/place to manage and control the whole selling processes.
Owing to the special characteristics (wide-ranging scattered, complex customers) of Alliance and Investment industry, there are always service divergences of alliance and investment inquiry, door-to-door service, experts in class, management training appointment, etc. Through monitoring service personnel’s working status, recording service contents and communication contents, handle divergences and disagreements reasonably to increase business benefits and enhance service quality.
Because in Alliance and Investment industry customers are wide-ranging scattered and complicated, and most of them are boss, decision-maker or marketing professionals, they need overall customer support services, more professional, careful, and advisory. Through setting different service contents and customer requirements, according to service personnel’s working time and efficiency, assign customers demands equally to achieve greatly increased customer satisfaction.
Design related service contents and guidance flow according to customers’ possible demands: alliance instruction, professional lectures appointment, alliance appointment, door-to-door service appointment, etc. Customers only need to access by internet or telephone and enjoy self-services, which greatly improves service efficiency and satisfaction.
Because in Alliance and Investment industry customers are wide-ranging scattered and complicated, to serve and manage current customers well is crucial for its sustainable development. So does performance assessment of salesmen and service personnel. Improving their working efficiency and skills is also critical for its growth. Access the concerned staff based on daily/weekly/monthly working records and efficiency records, working quality measurement, memo and other reports or information, overflying from past qualitative assessing management to current quantitative assessing management.
Through unified service hotline and complete high-effective service response, build large company brand image in Alliance and Investment industry.
Because in Alliance and Investment industry customers are wide-ranging scattered and complicated, advertisement should be released in various media. And media measurement can help enterprises maximize market coverage with limit marketing expenses. Thus, analysis based on media ID can be the standard of media measurement to help enterprises increase business benefits.
Because in Alliance and Investment industry customers are wide-ranging scattered and complicated, advertising becomes the indispensable mean to attract more new/old customers. And advertising evaluation has completely assessed input-output results of published advertisements. Thus, analysis based on advertisement ID can be the standard of advertising evaluation to help enterprises advertise accurately and increase business benefits.
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