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The 3rd SaaS Conference: Infobird Gained the Annual Award in Contact Center

Beijing Infobird Awarded as a Red Herring Top 100 Global Company

Infobird Pioneers SaaS, the Future of China's Software Industry

Infobird BPO Call Center Officially Entered Yang Zhou — the “China Voice Valley” Base

Infobird Became the Council Member of CNCCA

Infobird Selected by Microsoft SaaS Project

Mr. Wu Yimin Awarded as 2007 Top 10 Leading Figures of China Software Industry

What is Qitongbao?

Customer is the core business of enterprise operation. To acquire and retain customer is the critical target. Through continuously creating value for customers, enterprise survives, develops and benefits itself. Incessant contacts, acquaintance and communication with customer, are crucial to acquiring and retaining customer. Thus, enterprise’ key businesses lay in i) effectively seeking customers, contacting customers, understanding customers and communicating with customers; and ii) all related marketing and sales organization, management, performance, whole process control and staff performance assessment. Therefore, based on above concepts of customer management philosophy and large enterprises’ practical demands in real work, Qitongbao has been designed and developed. Through the usage of Qitongbao by company boss and/or senior managers and/or related staff, Infobird helps them i) deeply understand customer management philosophy, ii) design and execute customer management flow, iii) arrange marketing and sales to seek customers, contact customers, communicate with customers in overall, and iv) monitor and control the whole process, so that enterprises can manage and control the whole process of customer management, and finally achieve business goals.