In order to make many enterprises experience the great benefits and effectiveness of customer management brought by Qitongbao services, Infobird provides service experience platform for large amount of enterprises and partners. The service experience contents are divided into two parts: one is various customer management cases for common users; the other is management support cases to customer management for decision-makers.
1. Application: Enter the registration page, and fill out the application form
2. Confirmation: Infobird staff contact with enterprise at the first time to ensure the requirements of experience service
3. Activation:After confirmation, system will send an email to the registered address, including enterprise administrator account, password and enterprise ID (only applicable in experience accounts, not applicable in real product).
4. Log in: Open the page: http://saas.infobird.com/ and log in with gained account and password.
5. After gaining experience accounts, enterprise can allocate accounts and passwords to staff. Staff open page: http://saas.infobird.com/ to download Qitongbao software. After installation, start the experience.
1. Staff logs in Qitongbao, and holds the “available” status.
2. Customers dial experience center number 400-0707-388
3. Input enterprise ID (cf. experience description email)
4. The agent interface is ringing, and shows caller’s number, place and time. Agent clicks off-hook button, and talks to customers.
1. Staff logs in Qitongbao, and holds the “available” status.
2. In agent interface (calling target), input customers number (district number + fixed telephone number, 0 + mobile phone number)( 01068943333, 012343222323)
3. Click Dialing button
4. Customer answers the call. Staff can record communication contents. During next contact, the historical contact records will be displayed.
1. Customers dial experience center number 400-0707-388
2. Input enterprise ID (cf. experience description email)
3. Press 2, and dial branch number
4. If staff has log in Qitongbao, and kept “available” status, the agent interface will be ringing. If staff has not log in or not kept “available” status, system will call the bounded mobile phone.
5. Staff answers the call.
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