Customer service is critical for improving customer satisfaction and customer retention rate. One of the customer management KPIs is retention rate. As a customer management platform, Qitongbao mainly provides the following services: online service requirements distribution (N: N services), online real time text chat, online real time voice communication, etc. The net users just need to click to install a plug-in. Then, they can have real time communication with service staff. All above services will improve enterprises’ online service effectiveness and benefits. What’s more, enterprises can enjoy the convenient online services by Qitongbao without any pre-investment in hardware or software.
1. The Net users with high-security identification, avoid meaningless harassment
2. Simple and easy to use without any telecom charge
3. Various contact ways, both text and voice are available
4. With large amount of users, increase sales opportunities, and improve enterprise service image
5. No any hostile applications, improve network security
Compared with traditional telephone services, online services is a new mode, which originates from American online Q&A. With the fast development of Internet and e-commerce in last 10 years, the amount of our country’s Net users shows geometric growth. More and more people choose Network as their communication channel because of its high-security, timeliness, high-effective, and high-confidentiality. As an important communication channel with enterprises, online services gain much attention of most Net users.
Online Services is a communication mode: Net users can have real time text/voice chat with service and marketing personnel by click a online communication tool button on the website.
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